Your selections:
SafeCX: a framework for safe customer experience in omnichannel retailing
- Rahman, Syed Mahmudur, Carlson, Jamie, Chowdhury, Noman H.
Transformative service research at the BoP: the case of Etawa goat farmers in Indonesia
- Dean, Alison, Indrianti, Nur
Customer engagement behaviours in social media: capturing innovation opportunities
- Carlson, Jamie, Rahman, Mohammad, Voola, Ranjit, De Vries, Natalie
Power, resource dependencies and capabilities in intercultural B2B relationships
- Malik, Ashish, Ngo, Liem Viet, Kingshott, Russel P. J.
- O'Cass, Aron, Carlson, Jamie
- Carlson, Jamie, O'Cass, Aron
- Dean, Alison M., Rainnie, Al
Rethinking customer expectations of service quality: are call centres different?
An exploratory perspective of service brand associations
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